The crisis hub has ended and has been replaced by the Crisis response team. Access is via the crisis line and if needed a f2f appointment is made within 4hrs of referral. This is a possible alternative to attending A+E.
For information on other mental health services please see attached summary.
– Support people all ages living and working in Tower Hamlets.
– Available 24 hours a day and callers will be given support and advice from mental health professionals.
– ‘first port of call’ for anyone experiencing a mental health crisis and to remove the need for those people to seek help via hospital A&E services.
The Crisis Response Team can offer
• A biopsychosocial assessment and crisis safety plan
• Referral to the Crisis Therapy Service
• Refer to the CMHT GP notification will be sent)
• Home Treatment Team referral
• Referral to non-statutory organisations
• Signposting
• Referral to the Together (Crisis) Cafe
• Admission to a Tower Hamlets Mental Health bed
Referral contact details:
Tower Hamlets 24 hour Mental Health Crisis Helpline
0207771 5811 – Please note that this number is for professionals ONLY
0800 073 0003
Email:
elft.th-crisis-hub@nhs.net
The person in crisis or someone concerned about a person in crisis can call including a professional.
Will triage for a face to face assessment
• The all ages crisis line is open 24 hours a day, 7 days a week
• Calls to the Crisis Line between 09:00 – 21:00, Monday to Sunday are diverted to the crisis staff based at CAMHS or the Coburn depending on capacity.
• Night calls are dealt with by adult-trained mental health staff and handed over to the CAMHS crisis team for follow up in the morning
Practices are now asked to consider the following scripts and texts for their voicemail message, practice websites (for out of hours information) and for other NHS Resources sections:
Practice Voicemail Message
Suggested sentence for to add to GP practice voicemail messages. The first sentence will be enough. Second sentence optional:
If you are experiencing a mental health crisis, you can call the Tower Hamlets 24 hour Crisis Line number.
Callers will be able to speak to a mental health professional.
Suggested Text for Practice Websites Out of Hours Information
Mental Health Crisis
If you are experiencing a mental health crisis, you can call the Tower Hamlets 24 hour Crisis Line number
Callers will be able to speak to a mental health professional.
| Name | Download Link |
|---|---|
| (TH) Crisis pathway mapping slide | CLICK TO DOWNLOAD |
| (TH) Crisis Response Team Pathway for GPs | CLICK TO DOWNLOAD |
| (TH) Crisis Response Team process map | CLICK TO DOWNLOAD |
| (TH) CTS Process Map | CLICK TO DOWNLOAD |