NHS App – Notifications and Messaging
Patients can securely receive batch messages within the NHS App, helping keep their medical messages together in one place and saving the cost to the NHS of sending an SMS.
To learn the latest about how notifications and messaging work within the NHS App, Click here
To understand how to send batch messages using AccurX Click here
Support to reduce SMS costs by increasing utilisation of the NHS App.
To help reduce the costs to your practice of sending SMS’s you may wish to increase the number of patients who have the NHS App downloaded and who have switched on notifications.
To promote the NHS App and increasing downloads, you can do the following:
- Understand how many of your patients have registered on the app and have recently logged in – see the NHS App Dashboard
- Understand the current level of batch messages being sent and how many are being received by the NHS App – see the AccurX messaging and fragments dashboard
- Promote NHS App notifications to your patients including sending an email campaign
You can use the following text to send as a batch email to patients:
[GP surgery name] can now send messages to you on the NHS App, so you keep all of your health related messages securely in one place. Download the NHS App and turn on notifications to see messages
You may choose to send this as an email message or as an SMS message. Email messages are free to send however this may limit the patients you can reach. SMS messages will reach a wider group but cost money and so you may wish to target these carefully.
Other ways to promote the NHS App
- You can also promote the NHS App digitally or in your practices using these posters and images Click here
- You may wish to promote the NHS App alongside a wider review of where to reduce sending SMS reducing fragment usage. For guidance on this see here.
- You can also access template SMS messages here