NHS App – Increasing Patient Uptake across NEL

A range of materials are available to help PCNs and GP Practices to promote and increase uptake of the NHS App are found below.

Please consider becoming an NHS App Ambassador to champion the NHS App with colleagues and patients.

NHS App Quick Links

• Technical Quick Guide for Practices
• NHS Digital Training & Guidance
• NHS App Notifications & Messaging Page
• Download The NHS App Trouble Shooting Guide
• How to Track your practice NHS App Data
• Become an NHS App Ambassador
• NHS App Benefits Infographic

Supporting Patients with the NHS App

• Support with Digital Inclusion
• Guidance For Practices on the NHS App
• Promoting the NHS App to Patients Toolkit
• NHS London App Refresher Training Slides March 2025

NHS App Promotional Materials

• Promotional Materials
• Promoting The App to Patients Webinar
• NHS App Promotional Email Campaign
• EMIS Search text for Email Campaign
• NHS Account Patient How to Videos
• NHS App – Patient How to Videos
• Translated Promotional Materials

App Features

• NHS App Guidance For Practices – Repeat Prescriptions
• Download Introductory Material on Digital Prescriptions
• NHS App Notifications & Messaging Page

NHS App Trouble Shooting

• Download the NHS App Trouble Shooting Guide
• NHS England Trouble Shooting Page
• Contact the NHS App Team for Technical Support
• Contact EMIS for any issues
• Setting up a test patient in the App