Optum Pathfinder, North East London’s Population Health Management platform, LAUNCHES this week!
🔐 Launch & Training
Logins
- If you requested your LogIn before Friday 7th November, it will be created before Wednesday 12th November.
➜ Please check your junk/spam for an email from UHGUKAzure. - If you have raised a request on London Service Desk and still haven’t heard anything or received your login by 11th November, email layla.bahramijovein@optum.com
- If you haven’t requested your Login yet, see the attached instructions.
Introductory Training Session ‘How to use Pathfinder’
🗓 Wednesday 12th November, 3-4pm MS Teams
Pathfinder for Analysts
🗓 Wednesday 19th November, 12-1pm MS Teams
Please accept the calendar invite so the recording can be shared with you if you are unable to join.
👉 To request an invite, email nelondonicb.phm.nel@nhs.net
💬 Support & Feedback
Use the attached Quick Start Guide to help you log in and explore Pathfinder. 📎Access the Quick Start Guide link: Optum NEL PHM Pathfinder Quick Guide November 2025.pptx
All training materials including:
- Quick Start Guide
- Full Training Guide
- Training Videos
- FAQs
will be added to the PHM Community NEL PHM Community Engage
🧭 Need Help?
Optum Customer Service
📧 customerserviceuk@optum.com (Mon – Fri 8am-6pm, response time 24-48 hours)
📞 02476 214 700 (Mon – Fri 8am-6pm)
NEL PHM Team
NEL PHM Community NEL PHM Community Engage – for FAQs, training materials, events, discussions and collaboration
💡 Pathfinder Launch Support Drop-ins
Drop in for live Q&A with our Optum data experts:
📅 14/11 – 12:00–12:30 Join the meeting now
📅 19/11 – 15:00–15:30 Join the meeting now
📅 26/11 – 15:00–15:30 Join the meeting now
🗣 Share Your Feedback
Use the Feedback button in Pathfinder (bottom left of screen) to share improvement ideas or report issues – these are reviewed weekly
We look forward to seeing you on Weds 12th!
Thanks,
NEL PHM Team (Mel, Matt, Warren, Payam)