What is NHSmail Guide?
Available in NHSmail Microsoft Teams, NHSmail Guide is a chatbot designed to provide Local Administrators with an additional support channel for some of their most common NHSmail-related queries. Key features include:
- Signposting users to relevant support resources on the NHSmail support site
- Ability to raise new tickets with the NHSmail helpdesk directly from the chatbot
- Ability to manage existing tickets (e.g., add comments to your ticket or re-open a ticket)
- Option to leave feedback on the support experience
- Quick and easy access from multiple devices (e.g., laptop and mobile phone)
You can find out more about NHSmail Guide’s functionalities here.
How can I start using NHSmail Guide?
Now that you have been granted access, you can install NHSmail Guide in just a few clicks:
- In your Teams app, click on the “Apps” icon in the bottom left-hand pane
- Select “Built with Power Platform”. Under this section, you should be able to see “NHSmail Guide”
- Click on the “NHSmail Guide” box
- Add NHSmail Guide to your Teams environment and pin it to the left-hand pane so you have it ready next time
You can find more detailed installation steps and screenshots on the NHSmail Support Site.
Where do I go if I need support?
There are two main ways to seek support:
- Through the feedback mechanism in NHSmail Guide – if you have successfully installed NHSmail Guide and have questions about the chatbot, or suggestions for improvement.
- Via the NHSmail National Helpdesk using established channels (e.g., self-service portal, email, phone) if you are unable to install NHSmail Guide, or you experience issues with the chatbot.
More information on how to seek support here.