To Note: NEL Service Alert process
Due to staffing issues within the team that manages the Service Alerts process, we have unfortunately had to temporarily suspend the NEL Service Alert process.
The temporary suspension will be in place for 3 weeks. The Quality and Primary Care Teams are continuing to work on a single NEL solution.
For any URGENT quality / patient safety concerns you have with regards to a Provider Trust service area, please send an email to the same email address of nelondonicb.welservicealerts@nhs.net with the following information:
- Your name
- Name of GP Practice
- Contact email and telephone number
- Short description of the quality/ patient safety concern
- Provider Trust your concern relates to
Your email will be acknowledged within 2 working days and we will aim to respond to your email within 5 working days
If your concern is deemed not appropriate to be taken through this approach we will inform you
PLEASE DO NOT SEND US THE SERVICE ALERT FORM only AN EMAIL
DO NOT INCLUDE ANY PATIENT IDENTIFIABLE DATA OTHER THAN AN NHS NUMBER.
If your concern requires IMMEDIATE action or is URGENT, please contact the relevant service provider directly.
Responses to an alert comes directly from Provider organisations and can take up to 56 working days.
For all other issues, please see contact details below:
Bart’s Health – Two Week Waits/Cancer concerns – BHNT.WaitingTimesInfo@nhs.net
NEL Complaints – nelondonicb.complaints@nhs.net.
Patient Safety Incidents – nelondonicb.incidents@nhs.net
Freedom of information – nelondonicb.foi@nhs.net