Switching to digital telephony contracts

As part of the Delivery Plan for Recovering Access to Primary Care, funding is being made available to all general practices that are still on analogue telephone lines, to transition to new digital telephony systems. In a letter published on Monday, practices that have signed up in principle to transition must sign contracts by 15 December to take advantage of the funding offer.

Practices should engage promptly with their ICB digital/primary care lead, and NHSE’s national Commercial and Procurement Hub: commercial.procurementhub@nhs.net. 

Analogue phone networks will be switched off nationally by December 2025. 

Practices are also encouraged to join the general practice improvement programme’s free support and training offers, which will help them get the best out of digital telephony