Out of Hours Planned IT Services Disruption – Tower Hamlets

FAO: Tower Hamlets practices

Upcoming IT testing periods may result in minor service disruptions to GP practices in Tower Hamlets.

Testing Dates and Times:

The IT team will be conducting critical tests of our business continuity processes to ensure that our systems remain secure and protected. These tests will take place on:

• Friday, 6 June 2025, between 8:00 PM and 10:00 PM
• Friday, 13 June 2025, between 8:00 PM and 10:00 PM

Potential Service Disruptions

During the testing periods, there is a possibility of minor service disruptions. Specifically:

• Users attempting to establish new VPN and Wi-Fi connections may experience brief interruptions until services are successfully re-established in disaster recovery (DR).
• Existing VPN or Wi-Fi connections already active before testing begins are not expected to be impacted.

Support During Testing

If you encounter any issues during the testing periods, please contact your usual IT service desk at Optum or EMIS as your first point of contact to report and resolve the issue promptly.

Optum / EMIS IT service desk please use the shortcut below:-

1. SERVICE DESK IT SUPPORT – North East London

We thank you for your patience and understanding during this necessary testing process, and we remain committed to ensuring the security and reliability of our IT systems.