For City & Hackney / Newham / Tower Hamlets / Waltham Forest
| Description | Details |
| Optum – Help Desk | Monday – Friday: 08:00 – 18:00 |
| Optum – Help Centre | https://www.optumhelpcentre.com/csm The above URL is internet-facing i.e. can be accessed from any device provided it has an internet connection (e.g. a mobile phone). This includes live chat support during Help Desk hours (see above). Support cases can be logged 24/7/365 |
| Optum – Telephone (for managed services only e.g. Help Desk queries, desktop services, etc.) | City & Hackney: 0330 053 1721 Newham: 0330 053 1722 Tower Hamlets: 0330 053 1723 Waltham Forest: 0330 053 1724 |
| Optum – Telephone (for non-managed services products (e.g. WiFi, connectivity maintenance, CODA and Patient Flow, etc). | All areas: 0330 094 7701 |
| Optum – Email | support@optum.co.uk Calls can be logged 24/7/365 |
For Barking & Dagenham / Havering / Redbridge GPs / PCNs and NEL Corporate
| Description | Details |
| NEL ICB IT – Hours of Operation | Monday – Friday: 08:00 – 18:00 |
| NEL ICB IT – Email | itservicedesk.nelicb@nhs.net Calls can be logged 24/7/365 |
| NEL ICB IT – Telephone | BHR GPs/PCNs: 0300 303 6780 ICB Corporate: 0800 917 8607 |