There are several ways that remote access is facilitated across NEL.
- Laptops continue to be challenging to get hold of but if you can and manage to obtain them yourselves that is certainly an option and software VPNs can be issued to support their use.
We are continually reviewing supply and will communicate further if we can obtain further stock.
- If practices / PCNs have their own laptops then you can request a VPN software token by completing and emailing this form to deliveryoperations@emishealth.com
Further details to set up the VPN can be found here:
N3 Connect – EMIS Secure Remote Access – soft token enrolment (emisnow.com)
(EMISNow account required)
If you have any questions or issues in relation to the new VPN service please direct them to EMIS – using the following contact details:
EMIS Portal: https://www.emisnow.com/csm
Email: mysupport@emishealth.com
Telephone: 08451255530
Please be aware that if you token remains unused for a period of 90 days or more it will be revoked and you will need to request a new token.
- We are also now in a position to allow a few more users to onboard on to the new NEL Clinical Virtual Desktop that will allow you to use staffs own (PC or Mac) to access EMIS with smartcard functionality inbuilt.
To express your interest please email itservicedesk.nelicb@nhs.net with the following information:
Name:
NHSMail email:
NEL Practice:
Subject of Email: Clinical Virtual Desktop Infrastructure (CVDI)
Once onboarded, you will then be sent;
a. Two emails from nel.licensing@nhs.net, one containing a username with the subject line “Username for the new NEL ICB IT System – DO NOT DELETE” and a second containing a password with the subject line “Password for the new NEL ICB IT system – DO NOT DELETE”
b. An email from pinsafe-admin@hscpartners.org. This will contain your four digit passcode for the Clinical Virtual Desktop solution. Please keep this safe and once received you can follow the instructions in the attached document to onboard.
We would value ongoing feedback on this virtual desktop solution.
If you are connecting via a Mac you may need to do the following:
1. Select “Connection” in menu bar when VMware Horizon open
2. Under “USB” select “start remote USB services” and enter your admin password
3. Select both “auto-connect all devices on startup” AND “auto-connect all devices when inserted” under this menu
4. Once done, restart the programme
5. Once logged in, it will ask you to allow access to USB smartcard reader – click “allow”
Detailed link