Patient Health Records (PHR)

North East London ICB has commissioned DrDoctor and PKB (Patient Knows Best) to manage patient health records across the 5 trusts in NEL. The Personal Health Records (PHR) programme allows patients to securely access and manage their health information online, including medical records, test results, care plans, and appointments. It enables easy communication with healthcare providers, giving patients control over their health data. Both PKB (Patients Know Best), and DrDoctor are integrated with the NHS App, providing seamless access to the patient health records.

PKB enables patients to view and update their health records, enhancing personalised care. DrDoctor streamlines appointment management with digital reminders and simultaneous communication, reducing missed appointments and improving efficiency.

Accessing Patient Health Records

The patient can access their Personal health records by using the NHS App, they can also access the same services in a web browser by logging in through the NHS website.

Notification

Patients can connect to both PKB (Patients Know Best) and DrDoctor through the NHS app. They may also receive SMS and/or email notifications from both these suppliers. Patients may also receive push notifications, SMS, and/or email notifications regarding new activities and reminders, ensuring they stay informed and engaged with their healthcare.

What information is available to patients in their records?

Patients using the NHS App can access a wide range of information and functionalities through their Personal Health Records (PHR).

• Medical Records: Comprehensive access to their medical history and records.
• Test Results: View results from lab tests and other medical examinations.
• Care Plans: Review and update their personalised care plans.
• Appointments: Manage and track their medical appointments, with digital reminders to reduce missed appointments.
• Documents: Access and store important medical documents.
• Communication: Securely communicate with healthcare providers for better management and coordination of care.
• Notifications: Receive push notifications, SMS, and email alerts for new activities and reminders.
  

Trusts Information and Functionalities Overview

The range of information and functionalities available within trusts can vary. Below is a high-level summary detailing the specific information and functionalities each trust is live with.

PKB (Patients Knows Best)

Trust	Patient Demographics	Appointments	Documents	Lab Results	Care Plans
Barts	Live	Inclusions All appointments Exclusions RadiotherapyRadiography	-Inpatient discharge summaries – Emergency Department discharge summaries	Pathology	Live

Homerton	Live	Inclusions Outpatients, acute and antenatal only Exclusions Children servicesWomen’s healthCommunity appts (in progress)	Inpatient discharge summariesEmergency Department discharge summariesOutpatients clinic letters	Pathology
BHRUT	Live	Inclusions All appointments
NELFT	Live	Inclusions All appointments Exclusions Unplanned care (Rapid Response/District Nursing/Stroke Service)Children records		N/A
ELFT	Live	Inclusion Clinic Appointments Exclusions Diary appointmentsInpatientsCommunity services		N/A

DrDoctor

Trust	Patient Demographics	Appointments	Notification	Digital Letters	Documents	Video Consultation
Barts	All outpatients including under 16’s	All outpatients	All outpatients appointments	N/A	N/A	Live
Homerton	All outpatients including under 16’s	All outpatients & Radiology	All outpatients & Radiology appointments	N/A	N/A	Live
BHRUT	N/A	N/A	N/A	N/A	N/A	Live

Help and Support

Below is the list of contact information for each trust and the PKB helpdesk. If you or a patient requires assistance, please refer to the appropriate contact details provided.

Barts Health – bartshealth.pkb@nhs.net Homerton Healthcare – huh-tr.pkb@nhs.net BHRUT – bhrut.pkb@nhs.net

NELFT – PKBenquiries@nelft.nhs.uk

ELFT – elft.pkb@nhs.net

For any inquiries, please contact help@patientsknowbest.com

Website Details

For further information, you can visit the websites of the trusts listed below.

• Barts Health NHS Trust

• Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT)
• East London NHS Foundation Trust (ELFT)
• Homerton Healthcare NHS Foundation Trust
• North East London NHS Foundation Trust (NELFT)

This page will be monitored closely and regularly updated to keep you informed of all activities across the trusts.