These sessions will provide you with a 30 minute demonstration by an e-RS Subject Matter Expert at NHS Digital. This will be followed by a Q&A session, lasting approximately 20 mins, where you will all be able to ask questions and also raise any issues that have come up locally.

Outline – e-RS Communications Workshop

1. e-RS Printouts/email – provided by GP

Appt Request Summary

Appt Request Summary – ASI

Appt Confirmation Summary

Triage Summary (RAS)

Email to patients – for patients who have a verified NHS login

2. MYR/NHS App overview

3. e-RS Reminder Letters – sent from The Appointments Line (TAL)

Content of the reminder letters

Routine, Urgent and 2WW timeframes

“Dummy” appointments and reminder letters

Cancellations – no long sent following Release 12.5, January 2023

Rejections – this letter is still being sent

Changing number of days after which a reminder letter is sent

Preferred Language preference

4. GP/Provider correspondence

We look forward to seeing you on one of these sessions.