UPDATE SERVICE ALERT: Ongoing Microsoft365 Outage (High Severity Incident)
Date: Friday 13th November 2026
Time: 13:00
Microsoft’s latest update at 12pm on Friday 13th November advises they are seeing services slowly restore and stabilise in Europe, we are now starting to see some users report regaining access but the incident is still on-going, for colleagues yet to have their outlook access return, please bear with it, with outages on this scale and particularly with email it is perfectly normal for services to restore gradually and not everyone back in at once. when you do gain access be prepared for delays to emails coming into your inbox.
Date: Friday 13th November 2026
Please be aware that Microsoft is currently experiencing a widespread global service outage affecting multiple Microsoft 365 applications including Outlook, Microsoft Teams, OneDrive and Copilot. NHS England has officially logged this disruption as a high severity incident.
Impact on GP Practices
- E-mail and Messaging: Staff may be unable to send, receive or access emails via NHS mail/ Outlook or experience connectivity issues with Microsoft Teams.
- Clinical Systems: Core clinical systems (EMIS/SysytmOne) are separate from Microsoft 365 infrastructure, though any workflows relying on outlook or teams integrations may be disrupted.
Recommended Actions for Practices
Activate Business Continuity Plans: Use alternative communication methods such as telephone or direct clinical system messaging for urgent communications with patients, pharmacies, and secondary care.
Monitor Official Updates: You can follow the BBC News live coverage for the latest updates on national service restoration alongside local ICB communications.
For local IT support issues not related to Microsoft 365 outage please contact the IT service desk