| Service | Eligibility | Referral Information | Contact Details | Useful link/ Resources |
| 1.CYP Physical Health | ||||
| –Acute Paediatric Services (Whipps Cross Hospital Acute Paediatrics offers services to children up to 16 or younger) | ||||
| PAU -Same Day Appointment | Children (16 or younger) with acute medical problems, who would normally be referred to the Emergency Department. Exclusion criteria Children who: • Require an immediate assessment • Require an ambulance • Are not haemodynamically stable • Need resuscitation or high dependency care • Are less than three months old with a history of fever | Same-day emergency care for paediatric patients via consultant-led, bookable appointments. Telephone: 07783 659102 Please call the Paediatric Consultant, who will discuss the condition of the child with you. If accepted, the child will be offered a same day appointment between 10.00-19.30 Mon-Fri | For Patients: Telephone Directly: 02085356412 The patient will be telephoned back by the Hospital within 30 minutes to confirm the appointment time and location. | For details: Paediatric Acute GP Poster |
| Rapid Access outpatient appointment (seen within 5 working days) | For children (16 or younger) who require an urgent outpatient review | Please complete the Advice and Referral Paediatrics enquiry on the ERS system. A Paediatric Consultant will review it and respond within five working days., the Consultant will confirm to the GP if either an urgent rapid access appointment or routine appointment is required or alternatively, they may just give advice. | Paediatric consultant will triage the referral and an appointment (30 minutes) will be provided, Monday-Friday 9.00-10.00am, within five working days. The patient will be telephoned back within 24 hours of receipt of the referral to confirm the appointment time and location. | For details: Paediatric Acute GP Poster |
| Routine Outpatient Appointment | Children up to 16 or younger | Please complete Paediatric Advice and Referral on the ERS system. A Paediatric Consultant will triage the referral and a telephone or face-to-face appointment will be provided, Mon-Fri. The appointment will be provided within 6-8 weeks and a letter will be sent to confirm. | If the patient does not receive the letter within 8 weeks, we advise the patient to contact the appointments line on 02077673303 | For details: Paediatric Acute GP Poster |
| Paediatric Phlebotomy Service | Whipps Cross Hospital -Children’s blood test 0 -10 years | The phlebotomy clinics (blood testing) at Whipps Cross Hospital Building are pre-booked appointment services. Patient can book blood test for children 1-10 year old at: Online Appointment For Children aged 1-10 year | Swiftqueue Blood test appointments for children under 12 months old: please book the appointment directly with the paediatric team at Whipps Cross Hospital by calling 020 8535 6527 or Email: bartshealth.childrensambulatoryunit@nhs.net | You are only allowed to book under: Whipps Cross Hospital – Children’s blood test 1 – 10 years, Children’s Outpatients, Junction 3. If you chose another service this will be rejected. | For details: Paediatric Acute GP Poster |
| -Hospital Specialty Referrals | ||||
| Paediatric Eye Clinic Referral | Paediatric service Age Criteria 0-16 years | Clinics to choose from: Comely Bank Clinic (comelybankeyeclinic@nelft.nhs.uk) Langthorne Health Centre (langthorneeyeclinic@nelft.nhs.uk) Silverthorn Centre (silverthorneyeclinic@nelft.nhs.uk) | ||
| Paediatric Audiology Service | Age Criteria 0-18 years | Please email this form to bhnt.paediatricaudiologywx@nhs.net or post to: For Waltham Forest Patients Paediatric Audiology First Floor Wood Street Health Centre 6 Linford Road London E17 3LA | ||
| Paediatric ENT Service | Age Criteria under 16 years | Please use the Electronic Referral System (e-RS) to make a referral | Nose Blowing – A parent’s guide to nose blowing.pdf | |
| Acute Children’s Physiotherapy Service (Barts Health) | Paediatric MSK Physiotherapy service we will accept 0-16 years old. Service available through ERS | Please process referral on ERS | ||
| London Complications of excess weight (CEW) clinics (This clinic is for children aged 2 – 18 year old) | Key Referral Criteria: ONLY CONTINUE IF PATIENT FULFILLS ALL 3 CRITERIA -Severe Obesity -Significant obesity-related medical comorbidity that would benefit from weight loss (type 2 diabetes, sleep apnoea, NAFLD with fibrosis) that has not responded to treatment with specialist team – Family ready to engage with our service | East London CEW – based at King’s College Hospital and Royal London Hospital (Barts Health) Contact relevant team if you want to discuss eligibility: King’s/Barts: 02032991920 or email Cheryl.pontone@nhs.net | ||
| 2.Community Services (CS): | ||||
| Community Medical Paediatric Service SPA- Single Point of Access form for child development, CAMHS, therapies e.g. Community physio. Community nursing, etc | Referral Criteria-Children under 19 years old, living in Waltham Forest -Patients attending Waltham Forest special schools | Wood Street Health Centre 6 Linford Road Walthamstow E17 3LA Tel: 0208 430 7940 Fax: 0208 430 7931 Email: WFscsReferrals@nelft.nhs.uk Child protection referrals call on Telephone: 0208 430 7893 Fax: 0208 430 7891 | Information for patients: Wood Street Health Centre 6 Linford Road Walthamstow E17 3LA Telephone: 0208 430 7777 Fax: 0208 430 7801 Opening times: Monday to Friday, 9am – 5pm For Clinicians Service lead: Dr Corina O’Neill Consultant community paediatrician Email: Corina.O’Neill@nelft.nhs.uk Tel:0208 430 7887 | Information-Community Medical Paediatrics Note: No referral form was available on website, called on 0208 430 7777 and confirmed referral form |
| Child Development Team- offers diagnostic management, assessment and on-going support of any child who may have a disability or developmental difficulties. | Criteria: Children 0-19 year old who live in Waltham Forest. Multi-disciplinary involvement from specialist nurses, paediatricians, therapy services, and special educational needs (SEN) early years services ensures regular assessment of the child’s needs as required. | Referrals will be accepted from parents and guardians and professionals in health, education and social care. A specialist children’s service referral form must be completed and signed consent from parent/guardian to share information must be provided. Referrals can be emailed or posted directly to the service or made through single point of access (SPA) please ensure that sections 5 and 7-11 are completed. 6 Linford Road Walthamstow London E17 3LA Email: WFscsReferrals@nelft.nhs.uk | Child Development Centre Wood Street Health Centre 6 Linford Road Walthamstow London E17 3LA Email: WFscsReferrals@nelft.nhs.uk For enquiries related to referrals: 0208 430 7940 Tel: 0300 300 1574. For Clinicians: Service lead: Karen Foster – Clinical Lead for Specialist Children’s Nursing Email: Karen.Foster@nelft.nhs.uk | Child development team Useful-links-and-resources-CDT |
| Waltham Forest Paediatric Nutrition and Dietetics (Referrals are accepted from consultants, GP practices and qualified healthcare professionals only) | All children under 19 (Source NELFT-website) | Chingford Health Centre 109 York Road, London E4 8LF Tel: 020 8430 8090 ext 78045 Email: walthamforestdietitians@nelft.nhs.uk Nutrition and dietetics- For clinicians- Waltham Forest | NELFT NHS Foundation Trust | Nutrition & Dietetics resource for children. | |
| Beezee Weight Management (Maximus) | Beezee can help children aged 5 to 17 years old | Please complete all sections of this referral form and email to: beezee.bodies@nhs.net | You can find a patient leaflet on your GP clinical system to hand to your patient. You can find a health professionals guide to the service on your GP clinical system Contact Email: hellowalthamforest@maximusuk.co.uk Contact number 03308186308(called and confirmed) Press 1 for families and then 6 for WF,GPs can get information regarding filling referral or general query | Beezee Youth – Free Healthy Lifestyle Services | Waltham Forest Healthy eating info on Healthier Together Children and young people |
| Children’s Community Nursing | Children 0-16 years old, depending on transition plans – some young people up to 19 years old | Referrals can be made either by: -Parent/Carers: Calling 07920 288 885 –Healthcare Professionals: Completing a referral form and sending to: wfccn@nelft.nhs.uk | For clinicians Service lead: Karen Foster — Clinical Lead Specialist Children Nursing Email: karen.foster@nelft.nhs.uk | |
| Children’s Community Asthma Nurse Referral | 0-19 Children and young people with asthma may also be referred to the Asthma Nurse Specialist. This is done by GPs and hospital Specialists. | Contact email: wfccn@nelft.nhs.uk | Information received by Zara Deith Children Community Asthma Nurse for WF | |
| Children’s Continence ERIC (Children’s Bowel & Bladder Charity) Let’s Go Potty – Potty Training (ERIC)- How to start & best age to potty train children | Children’s general continence flowchart – ERIC Continence Assessment Forms – ERIC | Refer to Paediatric Continence Service or equivalent local service using Referral Form | Freephone 0808 801 0343 Helpline is open Mon to Thurs 10am – 2pm | Eric-website |
| -Children’s Therapy | ||||
| Children’s Community Physiotherapy- For Acute Physio use hospital referral | Referral-eligibility Criteria For children aged 0-19 year old | Referrals are accepted from parents/guardians and professionals in health, education or social care. | For Clinicians Service lead: Cynthia Wood – Child therapy lead Cynthia.wood@nelft.nhs.uk 0208 430 7982 | Children’s community physiotherapy- Waltham Forest | NELFT NHS Foundation Trust |
| Child and adolescent speech and language therapy (SALT) The speech and language therapy service provides specialist assessment, diagnosis, treatment and management of communications and/or feeding and swallowing difficulties for people | For under 19 years old For all levels of speech and language concerns-self referrals are accepted | Referrals are accepted from parents/guardians and health, education and social care professionals. A specialist children’s service referral form must be completed, if referred from primary care and signed consent from parent/guardian to share information must be provided. | Information for patients: Speech and language therapy service Wood Street Health Centre 6 Linford Road Walthamstow E17 3LA Tel: 0208 430 7970 Email: wfspeechtherapy@nelft.nhs.uk Opening times: Monday to Friday, 9am – 5pm For clinicians Service lead: Louise Parker- Clinical lead Tel: 0208 430 7970 | SALT- Waltham Forest | NELFT NHS Foundation Trust Useful-links-and-resources Speech and Language Therapy: supporting your child’s communication journey Advice and Leaflets | NELFT NHS Foundation Trust |
| Children’s Occupational Therapy Service Enables children and young (CYP) people to take part in daily life to improve their health and well-being | Criteria: Children up to 19 years old, with a functional concern. | Referrals are accepted from parents/guardians and professionals in health, education or social care. The primary reason for referral is for an occupational therapy assessment, therapy, programme and advice. | For Clinicians: Service lead: Julia Kruger Tel: 07928 658 997 Email: julia.kruger@nelft.nhs.uk Children’s occupational therapy- For clinicians- Waltham Forest | NELFT NHS Foundation Trust Wood Street Health Centre 6 Linford Road Walthamstow E17 3LA Tel: 0208 430 7960 or 07711 017684 Fax: 0208 430 7961 Opening times: Monday to Friday, 9am – 5pm | Children’s occupational therapy- Waltham Forest | NELFT NHS Foundation Trust Self-care resources |
| – 0-19 Health visiting and School Nursing | ||||
| Waltham Forest Health Visiting Service and School Nursing Services -0-19 Service provided by Tower Hamlets Care Group | The Health Visiting service is offered to all mothers, from when they have conceived a child to when the child is 5 years old. Or school age children the school nursing service | Appointments are offered to parents without asking for it. However, if they have a concern with their child which they would like to discuss with the team, they can contact on Email: thgpcg.childhealth@nhs.net Telephone: 0300 033 6200 | Contact service via 0-19 Single Point of Access from Monday – Friday (except Bank Holidays) between 9am and 5pm. Email: thgpcg.childhealth@nhs.net Telephone: 0300 033 6200 Facebook: Waltham Forest Health Visiting 0-19 Childrens Service|London|Facebook | Waltham Forest Health Visiting | GP Care Group Waltham Forest Family health centres-Clinic Timetable |
| Specialist Practitioner Marginalised Communities –service helps marginalised and ‘seldom heard’ young people and families get access to support and advice | Referral Criteria – Must be a resident in Waltham Forest – Young adult up to the age of 19 – Adults above the age of 19 must have dependents – Willing to engage with services | Service Lead: Natasha Hylton Refer to: Thgpcg.marginalisedcommunities@nhs.net Monday- Friday between 9am-5pm Telephone 07710 356 731 | About the service-Specialist Practitioner For Marginalised Communities | |
| Family Nurse Partnership For Young Parents – A home visiting programme for first-time young parents and their families | Eligibility criteria: -Living in Waltham Forest -Pregnant with your first child and within the first 28 weeks of pregnancy -Aged 24 Years and under | You can refer yourself to the Waltham Forest FNP programme by either: -Filling in the self-referral form -Speaking to your midwife or GP -Calling the Waltham Forest FNP team on 0204 534 4132 or 07718422692. | Family Nurse Partnership Waltham Forest Email: thgpcg.wffnp@nhs.net Office number: 0204 5344132 | Family Nurse Partnership for Young Parents | GP Care Group |
| 3.CYP Mental Health & Well Being | ||||
| WF CYP Crisis Support | Children aged under 18 | If you have a question or query regarding a possible referral please contact CAMHS Duty via WFcamhs@ nelft.nhs.uk Monday to Friday 9am – 5pm 0300 555 1247 Out of hours: Call Mental Health Direct for advice on 0800 995 1000 Or NHS 111 option 2 For general updates or queries Contact the CYP allocated Specialist CAMHS Practitioner. If you are unsure who this is please email* WFcamhs@nelft.nhs.uk | | |
| Waltham Forest Child and Adolescent Mental Health Service (CAMHS) | The services are available to families with children and young people – from birth to their 18th birthday. | Urgent Mental Health Support 111 Option 2 for Mental Health or Mental Health Direct on 0800 995 1000. For Patients Child and Family Consultation Service Wood Street Health Centre 6 Linford Road Walthamstow E17 3LA Tel: 0300 555 1247 (Mon-Fri 9am to 5pm) Email: wfcamhs@nelft.nhs.uk | CAMHS | London Borough of Waltham Forest Waltham Forest Child and Adolescent Mental Health Services CAMHS | NELFT NHS Foundation Trust CAMHS-websites-for-parents-and-young-people.pdf I need help with my mental health – Adult and child mental health resources. | NELFT NHS Foundation Trust | |
| The Roots Offers free and confidential advice to young people through Cognitive Behaviour Therapy (CBT), support sessions and workshops. | For young people aged 5 to 17 | This is an open access service, young people can self-refer, or can receive a referral from a professional such as a FEH worker, school staff, GP etc. An online referral form is available via: ONLINE REFERRAL | Tel:020 3987 9502 Email :roots@groundwork.org.uk | The Roots For Professionals | The Roots |
| ChildLine A counselling service for children and young people | Childline is here to help anyone under 19 in the UK with any issue they are going through. | No referral needed /Self-referral | Toll free 08001111 (24/7) Ways To Get Support | Childline-website |
| Mental Health in Waltham Forest -Support for families and parents | Resources for families and young people | Mental Health Support for families and parents | London Borough of Waltham Forest | ||
| Kooth Free, safe and anonymous online mental health and wellbeing community | For Waltham Forest Kooth is available for CYP aged 10 – 25 | No referral is required. Kooth is available for everyone aged 10-25 Kooth-website | Contact number:020 3984 9337 available 365 days a year Email: contact@kooth.com Mon- Fri 12pm – 10pm Sat and Sun 6pm – 10pm Live Chat Access to qualified practitioners through drop-in or pre-arranged online chat. Message the online team at any time of the day and you will receive a response within 24-48hrs. | 2024 Kooth Intro Virtual (WF 5 slides WF GP CAMHS CYPMH).pdf Resources for healthcare |
| Change Grow Live (Cgl) Drug and Alcohol is a free, safe and confidential drug and alcohol service. Where everyone can talk freely and without judgement. | This service is available for all adults, children and young people of Waltham Forest. | For Clinicians: Please return this form to: walthamforestyp@cgl.org.uk | Email: CGL.Walthamforest@cgl.org.uk Address:1 Beulah Road Walthamstow E17 9LG Mon, Fri:9:30-5:00 pm Tues,Thurs:9:30-8:00pm Wed:12:30-5:00pm Contact number:0203 826 9600 | cgl-website |
| Eating Disorders- People meeting the criteria for a diagnosis of the following eating disorders: anorexia nervosa, bulimia nervosa, binge eating disorder and OSFED | Aged 8 and over with no upper age limit | Referrals will be accepted from GPs, community mental health teams, home treatment teams (HTTs), and the A&E liaison service. Referrals should be emailed to Eating.Disorder@nelft.nhs.uk | For Professionals If you need to contact a member of the team: Tel: 0300 555 1216 Fax: 0844 931 0137 Email: Eating.Disorder@nelft.nhs.uk (Please ensure patient identifiable information is password protected) Duty triage service from 9:00am-4:30pm Monday-Friday to discuss a potential referral. Any referral that meets emergency criteria will be triaged on the day and support given around urgent medical care. | EDS-Team EDS-Referral information |
| PAPYRUS -Prevention of young suicide | For children and young people under the age of 35 who are experiencing thoughts of suicide For anyone concerned that a young person could be thinking about suicide | To debrief with one of our suicide prevention advisers, call HOPELINE247 on 0800 068 4141, text 88247 or email pat@papyrus-uk.org. We are here for you 24 hours a day, 365 days a year. | HOPELINE 247 : 08000684141 Text: 88247 Email: pat@papyrus-uk.org Head Office:Bankside 2, Crosfield Street, Warrington, Cheshire, WA1 1UP Tel: 01925 572 444 Email: admin@papyrus-uk.org | PAPYRUS-website PAPYRUS-Advice and Resources |
| Space4all- Youth space programme, directly providing young people with a free, safe space to socialise and spend time in their neighbourhood. | Most of the sessions are aimed at 11 to 25-year-olds, but there are some sessions for 8 to 12-year-olds | Youth services directory | London Borough of Waltham Forest | Space4all-WF Event Calendar Space4all-Information | |
| 2Sleep service- commissioned by WF Short Break to provide 1-1 sleep support for children with SEND | For children 2-25 year old | Sleep application- parent or carer referral.docx | If you have any questions about the sleep support commissioned by LBWF Short Breaks Service or 2sleep please do not hesitate to contact the Short Breaks Team: shortbreaks@walthamforest.gov.uk. 2sleep can also be contacted in the following ways: Email: 2sleep@2sleep.org Phone or text: 07914 308227 (Vanessa Moore) / 07896 676192 (Carol Prideaux | 2Sleep-Information Pack Sleep and SEND | London Borough of Waltham Forest |
| Zig Zag –Bereavement support or coping with life-limiting illness in self/family | For all children up to age 17 Our service helps children and young people through times of loss and change. | Referrals are accepted from: family doctor • Your hospital doctor • Other health professionals • Schools • Social workers. Referral to be sent to: bartshealth.pss.counselling@nhs.net | Our direct line telephone number is: 020 8539 5522, ext. 24394 Service email address: bartshealth.pss.counselling@nhs.net | ZIG ZAG Your Child’s Grief-Information For Parents/Carers ZIG ZAG Children and Young People’s Service leaflet ZIGZAG Giving Bad News-Information For Parents/Carers |
| -Children’s Safeguarding | ||||
| Links to Children’s Safeguarding Pages | Keeping children safe as a professional or volunteer | London Borough of Waltham Forest | Waltham Forest-Safeguarding Children Board-Child Protection Waltham Forest-Safeguarding Learning From Practice | Child Neglect Guide to thresholds and practice for working with children and families-WF Escalation/How to resolve professional disagreements | London Borough of Waltham Forest | ||
| Multi Agency Safeguarding Hub (MASH) | MASH referral form Please ensure that the above form is used when submitting children’s MASH referrals. To be emailed to: MASHrequests@walthamforest.gov.uk | If a child is at immediate risk of harm please use the emergency number 999 or contact your local police on 101.If you don’t believe the risk requires immediate action, contact the MASH team to discuss your concerns with a social worker. Call 020 8496 2310 or email MASHrequests@walthamforest.gov.uk.The telephone line is open between 9am and 5pm Mon to Fri only, excluding bank holidays. Outside of office hours, if your concerns are urgent, you can call Emergency Duty Team on 020 8496 3000. | Waltham Forest-MASH MASH Referrals-Guidance For Parents MASH Referral/Resources | |
| 4.Early Years (0-5) | ||||
| HENRY Infant Feeding, Healthy eating and Dental health support by phone, video call or through drop in sessions. All tongue tie referrals must be assessed by feeding helpline | Children and Family Centre offering support that is open to all expecting parents and carers of children under 5 | Patients can self refer | Email: wfsupport@henry.org.uk, Contact Number: 0208 496 5223, Infant Feeding Helpline: 0207 961 9073 | Henry-Waltham Forest HENRY-LIVE EVENT CALENDAR WF Henry-Oral Health Support Dental Health Poster |
| Family Hubs Waltham Forest’s four Family Hubs are a one-stop shop to access the support families need, physically open 5 days a week with some weekend provisions including an accessible supportive phone line. | Our free phoneline offers support, advice and a listening ear to families with children living in Waltham Forest | Family Hub operating hours are Monday to Friday, 9am to 5pm. Contact details: 02084964965 | Family Hub Location | Waltham Forest | |
| Family Health/Baby Clinics Timetable- | Face to face clinics with health visitors | WF Family health/Baby clinic timetable | ||
| Best Start in Life- Activities for ages 0 to 5 | Family Hubs activities for children aged 0 to 5 are part of Best Start in Life, a government-funded programme supporting Waltham Forest’s parents and carers with their children’s growth. | Best Start In Life – Activities For Ages 0-5 Best Start In Life-Events | ||
| Finding NHS Children’s Dentist-Waltham Forest | Please find attached link for updated list of NHS Children Dentists in Waltham Forest | Dental List (April 2025) | ||
| Social Prescribing -Llyod Park children’s Charity Promoting good health and wellbeing for children and families | Families with children under 5yrs needing help to tackle a range of issues: -Mild or long-term mental health issues (not in crisis) -Social Isolation -Becoming new parents -Frequently attend primary healthcare provision -Barriers to accessing local services | Early years social prescribing is a 12 weeks programme of 1:1 holistic support Health professional and self-referrals are accepted Help Request | LPCC Health professionals must also refer children under 5 with learning and developmental delay to the local authority to access multi-agency education and health support using their form below Make a referral to EY Inclusion pathway | General Enquiries: Call: 0208 5319522 Email: info@tlpcc.org.uk | Social Prescribing | LPCC Early Years SEND Support-WF Local Offer |
| Sleep Support for Children- Llyod Park children’s Charity | Lloyd Park Children’s Charity Offer Initial Sleep Consultation for children over 1 year old | Lloyd Park Children’s Charity-Sleep Support | Call: 020 8527 1737 Email: familysupport@tlpcc.org.uk | Lloyd Park Children’s Charity-Sleep Support Other Sleep Resources: Helping your disabled child sleep | Disability charity Scope UK Home – The Sleep Charity Sleep Tips – Cerebra Sleep and SEND | London Borough of Waltham Forest |
| 5.Health Information for Parents: | ||||
| -Waltham Forest Local Offer – All parenting, family, young people and children support pages | For children with special educational needs and disabilities (SEND) 0-25 years | Waltham Forest-Local Offer Page | ||
| -WF Parent and carer support programmes | A full guide to parenting and family support programmes available in Waltham Forest, offering resources from pregnancy through to young adulthood | Parent and carer support programmes | London Borough of Waltham Forest Parent Support Programmes Sep-Dec 2025 | ||
| Healthier Together RCPCH – Is the go to website for information on children’s health and wellbeing | Trusted NHS guide to children’s health – from pregnancy to 18 years | Healthier Together -Guide for Children under 5 | ||
| Let’s Go Potty – Potty Training (ERIC)- How to start & best age to potty train children | A step-by-step guide to help your child gain confidence and independence in using the potty, based on our 3-step Let’s Go Potty approach | Potty training: how to start & best age to potty train – ERIC | ||
| Nose blowing – A parent’s guide to nose blowing | Nose Blowing – A parent’s guide to nose blowing.pdf | |||
| Kidzmed -Swallowing pills – Guide for Parents | Kidzmed is a programme developed to help families to teach children and young people how to swallow pills using a simple six-step technique | Pill swallowing technique comic leaflet is available to read in 15 languages (please see link attached) | Healthier Together- Swallowing Pills (Kidzmed) |