Closure of NEL e-RS queries mailbox

Dear colleagues,

We are writing to let you know that the NEL e-RS queries mailbox, nelondonicb.nele-rsqueries@nhs.net, will close on 31 March 2026.

A&G non-responder queries
For queries relating to Royal London, Mile End and St Bartholomew’s sites, please contact:
BHNT.centralappointments@nhs.net

General Appointments
appointments.bartshealth@nhs.net

Specialty escalation contacts
The specialties below have dedicated email addresses for quicker responses. For escalation of non-responder queries, please contact the relevant team:

• Paediatrics: bartshealth.nuhpaedpod@nhs.net
• Surgery: bartshealth.nuhsurgerypod@nhs.net
• Orthopaedics: bhnt.tandopodbhoc@nhs.net
• Gynaecology: bartshealth.nuhogpod@nhs.net
• Medicine: bartshealth.medicinepod@nhs.net
• Specialist Medicine: bartshealth.nuhspecialistmedicinepod@nhs.net

No response after escalation
If you have escalated your query and have not received a response, please contact:
Lynn.Potter@bartshealth.nhs.uk

Quality Alerts
If the above routes have not resolved the issue, you can raise a Quality Alert using the form available on EMIS and SystmOne titled: (RP) Quality Alert Form CEG NEL v2

For quality alert queries, please email: nelondonicb.qualityalert@nhs.net

Further guidance is available here: quality-safety & quality-alerts

Urgent same-day clinical advice
Where A&G is not the most appropriate route, please contact the relevant consultant team directly via Barts Health.

Technical or system issues
For eRS technical or system issues, please contact your GP clinical system provider, for example EMIS.

Thank you for your support in helping to ensure queries are managed through the correct routes.

Kind regards,

NEL ICB Planned Care Team