Review of the current NHS 111 service in north east London
NHS North East London wants to ensure services are providing high-quality care, best possible care and outcomes for patients, follow up to date best practice, reflect the changing needs of our population, and reduce health inequalities. We are constantly reviewing our services and contracts to ensure this and that are high-quality.
We are reviewing the current NHS 111 service in north east London – the service is currently provided by London Ambulance Service.
We want to ensure the service supports local people accessing urgent care services, ensuring they receive the best care in the right place, at the right time. As part of this work, we want to understand what currently works well, what doesn’t work well and what needs to change to meet the needs of local people.
We are at the early stages of this and no changes to contracts or decisions have been made.
We are committed to ensuring patient experience and voice feed into this work alongside input from clinicians and providers. We have looked at detailed feedback received from people that have used the service over the last couple of years. In addition, to get more insight, we are bringing together a representative group of local people who have used NHS 111 from across the north east London boroughs to create a People and Communities Reference Group for the service.
We put out a call in the NHS North East London People’s Panel newsletter – which was sent to over 2,000 people in north east London who have signed up as interested to participate in health engagement.
The findings from the group, along with other feedback, best practice and information, will inform our approach to developing the specification, as well as performance targets that we will set for the new service. We will continue to collect feedback on our proposals and adapt to respond to the needs of our people and communities in north east London.
We will also be engaging with the public for their feedback and opinions in the coming months. We will ensure you receive information about this and are kept updated.
If you would like to discuss the piece of work further in the meantime, please do get in touch with us (nelondonicb.nelcommunications@nhs.net)