Ensuring your practice website has up to date information on the complaints process

As you may be aware, patients can submit complaints directly to GP practices or to the commissioners of the service. Since 01 July 2023, NHS England no longer manages Primary Care complaints. However, it appears that some practices are still listing NHS England as the commissioner under their complaints section.

Please take a moment to update your websites with the following updated contact information:

NHS Commissioning Board

Telephone: 020 8221 5750

Email: nelondonicb.complaints@nhs.net

In writing:

Complaints Department

NHS North East London

4th Floor – Unex Tower

5 Station Street

London E15 1DA

Independent Advice and Advocacy Support:

You can get free support, at any time, from your local independent complaint’s advocacy service. The details are as follows:

Redbridge and Waltham Forest:

This service is provided by Voiceability, an Independent Complaints Advocacy Service. You can contact them by:

Telephone: 0300 303 1660

Email: helpline@voiceability.org

Voiceability can help write letters and present your case, if needed.

Barking & Dagenham, and Tower Hamlets

This service is provided by POhWER, an Independent Complaints Advocacy Service. You can contact them by:

Telephone: 0300 456 2370

Email: NHSComplaints@pohwer.net

Text: Send ‘pohwer’ with your name and number to 81025

POhWER can assist in writing letters and helping you present your case.

Hackney

This service is provided by the Hackney Advocacy Service. You can contact them by:

Telephone: 0300 7900 559

Email: Hackneyadvocacy@rethink.org

There is also an option for online referrals.

Havering

This service is provided by The Havering Integrated Advocacy Service. You can contact them by:

Telephone: 020 7510 1081 / 01708 5606600

Email: Havering.advocacy@mithn.org.uk

They can assist with writing letters and presenting your case, if necessary.

Newham

This service is provided by Healthwatch Newham NHS Complaints Advocacy Service. You can contact them by:

Telephone: 020 3828 8245

Email: advocacy@healthwatchnewham.co.uk

They can also help write letters and assist in presenting your case.

Thank you for ensuring that the information is updated accordingly.